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Shipping Policy

Here at Rutland Pumps we do what we can to prevent unnecessary damage to the environment. To do this we frequently re-use packaging, pallets and other materials which would otherwise be sent to landfill. As such you may find that ourselves or our suppliers are re-cycling the packaging in which you receive your purchase. In doing this we are in no way jeopardising the integrity of your parcel. By re-cycling materials we are also saving you money - new materials mean aggregate higher prices to compensate. However if you expressly request unused packing we will do our utmost to provide this for you, though this will be at the discretion of our suppliers at times when goods are not shipped directly from ourselves.

Items paid for by credit/debit card or cleared bank transfer will generally be dispatched on the same working day if received before 2.30pm. Orders received after 2.30pm but before 3.30pm may be dispatched the same day or the next working day. Orders received after 3.30pm or at weekends/bank holidays will be dispatched on the next working day.

You will receive a confirmation email when your order has been received, this will also include a VAT invoice in PDF format and then another when it is dispatched.


Couriers

DPD - for items up to 30kg that don't need palletising. Max size: 90cm x 90cm x 90cm.

Mainland UK: - Next day / 3 day / Before 10am / Before 12 Noon / Saturday
Scottish highlands, islands / Northern Ireland: - 3 to 4 days
Channel Islands: - up to 4 days

Tuffnells - for items over 30kg or for items that need palletising (up to 500kg+) or are over 90cm in length (eg. lances, booms).

Mainland UK: - Next day / 3-4 days / Before Noon / Before 10.30am / Saturday
Scottish highlands: - 1-3 day
UK offshore: - 3-4 days
Northern Ireland: - 3-4 days

The carriers we use are business carriers and expect someone to be available to accept delivery at the delivery address between the hours of 9am to 5pm. All goods are tracked and will require a signature on delivery and cannot be left without one. Please make sure someone will be available at the delivery address to sign for your order on the day of delivery.  Any goods that are returned to our warehouse due to no one being available to accept delivery will be redelivered to the customer a second time but only after the carrier's return charge and redelivery costs have been paid by the customer.

Off shore and highland delivered are subject to additional charges applied by the courier firms. Failure to confirm this when ordering may result in the cancellation of your order. Thank you for your co-operation in the is matter.

Please contact

Sales@RutlandPumps.co.uk for more information or call 01572 792412