Manufacturer's Warranty - Terms & Conditions
This website is owned and operated by Rutland Pumps Limited trading as SoftwashTechnology.co.uk ("the Company")
All goods sold on this website are warranted by the manufacturer (and/or their distributor), to the original purchaser, for a period of 12 (twelve) months from the date of shipment from the factory, (6 months for equipment on Hire or Rental), to be free from defects in material and workmanship under normal use and service.
“Normal use and Service” means not to exceed the recommendations on maximum speeds, pressures and temperatures, duration of duty and usage or handling fluids not compatible with components materials, as noted in the applicable manufacturer's product catalogue, technical literature and instructions. This warranty shall not apply to any pump or other product which has been repaired or altered to adversely affect the performance or reliability of the pump or product. High pressure washguns lances and hoses are also not covered by this warranty due to the adverse conditions of their use.
Neither this warranty nor any implied warranty apply to damage or harm caused by any or all of the following:
1. Freight damage;
2. Frost or freezing damage;
3. Damage caused by parts and/or accessories or components not obtained from or approved by the manufacturer or its agents;
4. Any consequential or incidental damages arising from the use of any pump or other product supplied by the Company or its suppliers and agents;
5. Damage due to misapplication and/or misuse. Except for any product specified for acid applications, the use of a fluid or solution with a pH less than 7 could be a misapplication;
6. Normal wear of moving parts or components affected by moving parts.
The liability of the manufacturer and its agents under the foregoing warranty is limited to the repair or replacement at the manufacturer or agent's option WITHOUT charge for labour, mileage costs or materials of any parts upon return of the entire pump or other product or of the particular part to the manufacturer's factory or its agent's premises within the warranty period, at the sole expense of the purchaser, which part shall upon examination appear to the satisfaction of the manufacturer or its agent to have been defective in material or workmanship.
The liability of the Company under any theory of recovery (except any express warranty where the remedy is set forth in the above paragraph) for loss, harm or damage, shall be limited to the lesser of the actual loss, harm or damage or the purchase price of the involved pump or other product when sold by the Company or its agent to its customer.
The manufacturer(s) and their agents expressly warrants the pumps or other products sold on this website as stated above. THERE ARE NO OTHER EXPRESS WARRANTIES. Any implied warranties, including implied warranty of merchantability or of fitness for a particular purpose, are limited in duration to 12 months from the date of purchase by the original purchaser, (6 months for equipment on Hire or Rental). There is no implied warranty of fitness for a particular purpose or merchantability when a product is put to a rental use.
No person including any dealer or representative of the Company or its agents is authorised to make any representation or warranty concerning the products supplied by the Company on behalf of the Company, or to assume for the Company and its agents the obligations contained in this warranty without written agreement. The manufacturers and their agents reserves the right to make changes in design and other changes and improvements upon their products without imposing any obligations upon themselves to install the same, in their existing products or products then in process or manufacture.
This warranty does not affect any statutory rights you may have.
PROCEDURE FOR CLAIMING UNDER WARRANTY
Items that have been put into service:
For items that have been put into service, after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured to the manufacturer or its agent (as determined by the Company) with a full and detailed report for inspection, upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part is in fact a genuine warranty claim. Upon this decision the pump, product or part will either be repaired or replaced free of charge under this warranty (should a fault be found and the item be covered by this warranty) or despatched (and return shipping charged) to the original customer together with a full report should it be found not to be covered by this warranty and/or have no fault.
Items that are claimed to be non-working on receipt:
For items that are claimed to be non-working on receipt (ie. have not yet been put into service), after contacting us to obtain an RMA, the Claimant must despatch the pump, product or part at his own expense and suitably packaged and insured with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition to the manufacturer or its agent (as determined by the Company) with a full and detailed report for inspection.
For palletised items, the item must be securely attached to its original pallet with all accessories, instructions and packaging as originally delivered and in an 'as-new' condition. The Company will arrange collection of pelletised items from the Claimant's premises
Upon receipt the manufacturer or its agent will inspect and decide whether the pump, product or part was in fact faulty when delivered. Upon this decision the pump, product or part will either be replaced free of charge (should a fault be found) and a credit given for return shipping, or despatched back to the original customer (and return shipping charged) together with a full report should it be found to have no fault. If no fault is found and the Claimant does not want the item returning any shipping charges incurred by the Company for delivery and collection will be deducted from any credit given. Any credit given will be at the discretion of the Company.
Items for which a replacement is needed urgently:
If a replacement for a warranty claimed item is required urgently, a replacement will be despatched to the customer and charged for prior to dispatch; on receipt of the claimed defective item the manufacturer or its agent will decide whether the claim is valid and if so the Company will issue a credit or refund for the faulty item returned. Should the manufacturer or its agent find the claimed item to be out of the warranty declarations or have no fault the said charge for the replacement sent to the Claimant will stand and be paid by the customer as normal.
All data and measurements are without liability and indicate approximate values only. The manufacturers and their agents reserve the right to make technical modifications at any time without prior notification.
The product descriptions and/or specifications used and provided in this website do not represent guaranteed characteristics. The details we provide are recommendations only, which we give to the best of our knowledge and in good faith. It is the sole responsibility of the Purchaser to satisfy himself as to the suitability, appropriateness and safety of any items for his intended usage before purchase by reference to the manufacturer's literature and/or other sources.
This statement of manufacturer's warranty conditions forms part of the Company's Terms & Conditions of Sale, which can be seen.