If you have a query or question about anything, you can contact us by using the 'Contact us' form (see top menu). If your query is about an item you've already ordered, you will be able to select the order number and the item on the 'Contact us' form - you will need to be logged-in first. Alternatively, please email us at sales (at) softwashtechnology.co.uk.
Please Note: If you haven't received any emails from us (and perhaps you haven't received account creation or order confirmation emails either) and you've given us a free email account address to contact you by (eg. Hotmail or Yahoo) please make sure that mail we've sent to you hasn't been treated as spam and put in the 'trash' or 'junk mail' folder by your email provider.
In-stock items tems paid for by credit/debit card or cleared bank transfer will generally be dispatched on the same working day if the order is received before 2.30pm. Orders received between 2.30pm and 3.30pm may be dispatched the same day or the next working day depending on the dispatch queue and / or any special packing (eg. palletisation) needed. Orders received after 3.30pm (or at weekends/bank holidays) will usually be dispatched on the next working day.
Dispatch of an order on the same working day as ordering is not guaranteed. Choosing 'Next Day' delivery during checkout indicates that the *delivery process* should take one working day after your order leaves our warehouse, it does not mean that your order will be dispatched on the same working day as you place your order. If you need an item delivered next working day, please contact us first and we will advise you if that is possible.
You will receive a confirmation email when your order has been received, another when it is dispatched. Delivery costs and VAT are shown in the mini cart displayed top-right of the shop, when you click on the cart, and at checkout. You will be able to download a VAT invoice in PDF format from the customer area once your order has been dispatched.
Shipping shown in the cart will be based on 'Mainland UK' until you've logged in. Once logged-in the correct shipping will be shown in the cart for the weight and the area - our shop doesn't know where you're based until then.
We use the following carriers:
Royal Mail - for low value items up to £40 or 1.5kg in weight.
TNT - for items up to 30kg that don't need palletising. Max size: 90cm x 90cm x 90cm.
Mainland UK: - Next day / 3 day / Before 10am / Before 12 Noon / Saturday
Scottish highlands, islands / Northern Ireland: - 3 to 4 days
Tuffnells or TNT - for items over 30kg or for items that need palletising (up to 500kg+) or are over 90cm in length (eg. lances, booms).
Mainland UK: - Next day / 3-4 days / Before Noon / Before 10.30am / Saturday
Scottish highlands: - 1-3 day
UK offshore: - 3-4 days
Northern Ireland: - 3-4 days
The carriers we use are business carriers and expect someone to be available to accept delivery at the delivery address between the hours of 9am to 5pm. All goods are tracked and will require a signature on delivery and cannot be left without one. Please make sure someone will be available at the delivery address to sign for your order on the day of delivery. Any goods that are returned to our warehouse due to no one being available to accept delivery will be redelivered to the customer a second time but only after the carrier's return charge and redelivery costs have been paid by the customer.
The above forms part of, and should be read in conjunction with our terms and conditions.